1. Our Contract
1.1. These Terms and Conditions govern the supply of Goods/Products sold
by Craft Garden Sheds Ltd of Edenderry, Co. Offaly (also referred to in this document as “we”, “us” and “Seller”), Company Reg. No: 680318, Company Vat No: IE3721792NH
to the Customer (also referred to in this document as “you” and “Buyer”)
and constitute the entire and only agreement between us in relation to it.
1.2. All orders placed by the Customer are subject to the Terms and Conditions and are contingent to acceptance by us by way of delivery of the Goods to you. The supply of Goods is the point at which a legally binding contract is constituted between us. The processing of your payment and/or acknowledgment of your order does not signify legal acceptance of the order.
2. Price & Payment
2.1. The price payable for the ordered Goods is as set out on our website at the time the order is placed, as well as any delivery charges as advised.
2.2. We reserve ourselves the right to update the price of Goods as required. The current price will be confirmed with the Customer prior to accepting the order. We are under no obligation to accept your order and may reject it or limit the quantity ordered.
2.3. We may occasionally advertise Goods at a promotional price. In order to avail of the promotional offer you are required to quote the relevant promotion code. Should you fail to do so, standard full price will be charged. We reserve ourselves the right to update or cease special offers as well as extend or shorten special offer duration, at any time without prior notice.
2.4. Occasional errors may occur, resulting in Goods being incorrectly priced. We will not be obliged to supply the Goods at the incorrect price in such cases.
2.5. Before we can process your order, we must receive the payment in full, including applicable delivery charges. Should you wish to place an order and pay a deposit, please contact us directly to discuss your order.
2.6. You may not refuse or withhold payment of any invoice/amount due to us by reason of any right of set-off or counter-claim, which you may have/allege to have.
2.7. We shall be always entitled to set off any debt or claim which we may have against you, against any sums you owe us.
2.8. The format of our invoice/statements issued to you will be determined solely by us.
2.9. Unless otherwise stated, any “Was” price displayed on our website refers to the item’s former selling price for a period of at least 30 days prior to the reduced price coming into effect.
2.10. Any outstanding balance must be paid instantly once the installation of a pre-ordered garden building is complete according to our records. It is your responsibility to ensure the payment is made upon completion of the installation. Should the payment not be made immediately at the time, our installation team is instructed to remain on the site until such time that the balance is cleared. A waiting charge of €50 per hour shall be added to your outstanding balance as a result. If the payment is still not made, the installers shall remove the item, your order will be cancelled, and your deposit will be forfeit.
2.11. Should you change your mind and cancel the order within 5 days from placing the order your deposit will be refunded in full. Should the order be cancelled after the 5th day but before commencement of your order Production, we will charge 10% of your deposit towards administration, sourcing and other costs incurred. From the moment the manufacturing of your order begins any cancellation will result in the loss of the full deposit amount.
2.12. Deposit required to place an order:
50% deposit for standard garden sheds orders
50% deposit for bespoke garden building & garden room orders
No deposit is accepted for garden furniture, any such orders must be paid in full.
We reserve the right to change the deposit amount at any time.
In case of deposit payments, full balance is required to be cleared in advance of delivery.
3. Specification of Products & Guarantee
3.1. The warranty does not cover any damage caused to Goods by:
adverse weather conditions, wind, rain, or other forces of nature,
accidents during improper assembly/disassembly or adjustment during setup or takedown, caused by user or third party.
or any abuse, misuse, or neglect by the user or third party.
3.2. Craft Garden Sheds Ltd warrants that at the time of delivery the Goods will be consistent with their specification and free from defects in material and workmanship for a period of 24 months from the date of delivery/installation.
10 years anti-rot warranty applies only to timber used to build the Product.
3.3. All sizes quoted are external sizes. Sizes quoted on our website or by our sales team are for informational purposes only. All sheds are hand-made and we will work to match your required size as much as possible, however, small differences may occur.
3.4. All pictures on our website are for informational purposes only. They do not show “your Product”. We build each timber Product in line with the Customer’s specification, using different batches of wood supplies, which may result in colour variances between products. Please also note that Product colours may vary depending on the device/display/individual user settings you are using. We strive to picture the Products as accurately as possible. Should you wish to see a more specific picture of a Product, please contact us directly and we will aim to meet your request where possible.
3.5. Wood is a naturally variable raw material; these variances are not considered defects as they are outside our control. Grain features like open grain, knots, and/or medullary rays are all naturally occurring traits and will not be considered grounds for order rejection by a Customer.
3.6. Our prices do not include the cost of removing your old shed. We may agree to remove the old shed in individual cases, however, this service will be subject to extra charge raised and approved at Management’s discretion.
3.7. It is the Customer’s responsibility to provide the concrete foundation/base or supply concrete slabs where required. It is also required that the installation area be cleared and leveled by the Customer prior to the arrival of the Installation Team. We highly recommend to always build a concrete foundation/use concrete slabs under the Product. While it is ultimately the Customer’s choice, we do not take the responsibility for any damages to Products installed on soft ground.
Products are installed in the exact place indicated by the Customer. Should you require the Product to be moved after initial installation, please contact us to arrange a suitable time. This service is charged separately to the initial installation.
3.8. As a part of our offer we can provide a “security pack” with special screws, hinges, and locking systems. While the elements of the pack are designed to “resist” a burglary longer than standard hinges, screws, and locking systems, they do not guarantee the shed will not be broken into. Craft Garden Sheds Ltd accepts no liability for your losses resulting from a potential burglary into your shed, even when we install a “security pack”.
3.9. Craft Garden Sheds Ltd accepts no liability in the case the Customer at his/her own discretion makes any alterations to the original Product specification – those required to comply with applicable safety and/or statutory requirement or otherwise, or those which do not materially affect the quality and fitness for purpose of the Goods.
3.10. Craft Garden Sheds Ltd accepts no liability in regards of any defect resulting from fair wear and tear, negligence, wilful damage, misuse and abnormal working conditions, failure to follow the Seller's instructions (oral or in writing), as well as any alteration or repair of the Goods without the Seller's approval
3.11. Craft Garden Sheds Ltd accepts no liability under the above warranty (or any other warranty, condition, or guarantee) in case the total price for the Goods has not been paid in full by the due date.
3.12. In rare cases where the Products delivered are not the Products ordered by the Customer (including substitute Products), the Customer may reject the Products. Whether the delivery is refused by the Customer or not, they must notify the Seller of any claim (regarding general product condition, quality defect, and/or failure to meet the specification) on the date of delivery. In case the delivery is not refused by the Customer and they fail to notify the Seller accordingly, it is deemed that the Product had been delivered in accordance with the Contract and the Customer must pay the price in full.
3.13. Other than in respect of death or personal injury caused by the Seller's negligence, the Seller will not be liable to the Customer by reason of any representation, condition or another term, or any implied warranty, or any duty at common law, or under the express terms of the Contract, for any consequential damage or loss (whether for loss of profit of otherwise), which arise from or in relation to the supply of the Goods and/or their use and/or resale by the Customer, except as explicitly provided in these Conditions.
3.14. Please note that our warranty doesn’t cover timber natural discoloration. Timber is a natural product and if not secured with oil-based treatment will change color when is under direct impact of weather conditions. It is the customer’s responsibility to secure/preserve timber against weather conditions. We highly recommend painting/using oil-based treatment that will penetrate the structure of the timber and will create a barrier against insects and water/rain.
4.1. Where the Customer notifies the Seller of an issue related to delivery of Goods within 30 days from delivery, the Seller will
address any shortage/non-delivery,
or provide replacement or repair in case the Goods are deemed damaged/defective upon delivery,
or refund the amount paid by the Customer for the Goods in question.
4.2. The Seller accepts no liability to pay the Customer any money by way of compensation other than a refund we make under these conditions. In no event will our liability to you include losses related to any business of yours (such as loss of profits or business interruption) and we will not be held liable to you for any other loss, which is not a foreseeable consequence of us being in breach of the Terms and Conditions or our legal duties.
4.3. This is not intended to affect your statutory consumer rights, nor to exclude our liability to you for fraudulent misrepresentation or death or personal injury resulting from our negligence.
4.4. We sell all Products in accordance with the manufacturer’s specifications and they are subject to any requirements, representations, or instructions included in the documentation associated with the Products.
4.5. If you are a trade Customer and subject to Clause 6.3, we will not be liable to you or any other person you are undertaking work for, for the use or installation of any Products by you. Consequently, if you are a trade Customer, you hereby agree to hold us harmless and indemnify us against any liability associated with any claim and/or allegation that we are responsible for any issues related to installation or use of Products we supply.
5. Delivery Rates
Please contact us directly for more information.
6. Delivery Time
6.1. Various delivery times apply to individual Products as each of them is built to order. We will inform you accordingly about delivery time appropriate to your order. General guidelines for delivery time can be found below.
6.2. For estimated delivery time please go to https://craftgardensheds.ie/content/1-delivery-installation
Please note that all custom-built projects may require more time. Delivery times of garden buildings quoted at the time of order are estimates and cannot be guaranteed. Occasionally deliveries may be affected by factors beyond our control.
6.3. We offer “Free delivery and installation” in certain areas. To check if your area qualifies for free delivery please go to https://craftgardensheds.ie/content/1-delivery-installation.
We reserve ourselves the right to withdraw “Free delivery and installation” offer at any time. It is solely at Management discretion to decide the area covered with this offer/service. If your chosen delivery/installation address is not covered by “Free delivery & installation,” extra charge will apply. Delivery & installation charges are subject to the distance between our workshop and your delivery address. Your delivery charge will be calculated prior to us accepting the order.
6.5. The Seller accepts no responsibility for any third-party costs sustained for late or failed or incomplete deliveries. It is the Buyer’s responsibility to check that the delivery is complete and in good order prior to arranging any third party contractors.
6.7. We will normally contact you circa 5-7 days before planned delivery in order to agree the delivery date and time. Once the delivery is agreed, you must make all reasonable arrangements to enable the delivery at the given time and place. Should the delivery by delayed or fail due to you failing to make appropriate arrangements, we will aim to reschedule the delivery within the next 30 days. Should the delivery fail because of circumstances within your reasonable control, the cost of any re-delivery shall be carried by you. Our delivery service is available Monday to Friday only, No deliveries provided on bank holidays.
6.8. To enable installation service for a garden shed or other garden building, you must provide suitable access, as well as a flat, level and square base that can carry considerable weight. It is not within our remit to inspect the suitability of the said base to support the garden building without ground movement. As such we will not check the integrity of the base. For the installation to be performed you need to ensure the site is cleared of overhanging branches and/or other obstructions. We will also require sufficient unobstructed access to the site for the safe performance of any works required. Should the installation team come across access or base suitability issues, you will be deemed responsible for the aborted labour costs. The Goods will be left for you to self-assemble.
If a return installation service is required, additional charge must be paid in advance of the service being provided. The installer’s vehicle needs to be parked as close as possible to the installation site. It is your responsibility to ensure availability of relevant parking area. Should you fail to do so, the installation may be abandoned in which case return charges may be applicable.
To find out more about our deliveries please go to https://craftgardensheds.ie/content/1-delivery-installation.
7. Cancellation & Returns
7.1. Our 14-day returns policy applies only to Goods ordered online and shipped to you with an external courier company. If, for any reason, you wish to return your online purchase, you can do so by sending us back the Goods in their original condition within 14 days of the date you received those. They must be complete, unused and in the original packaging, accompanied by the receipt/proof of purchase. The refund issued for such returns will cover the price paid for the Product excluding delivery cost.
7.2. Returning Products to Seller and any cost related to doing so is the Customer’s responsibility. Returned Products must be accompanied by a valid returns note. The Product must be unmarked and free from blemishes of any kind. The final refundable amount depends on the Product being returned in the original condition it was received. We kindly advise keeping all packaging if you are considering returning an item. If the returned item meets the above conditions, we will aim to issue your refund within 14 days of the date we received it. Refunds will only issue in the same form as the payment made (we will refund money only to the card/account used at the time of purchase). For more information on cancelling or returning your order, please refer to our customer service representative.
7.3. If contacted by the Buyer after the specified 14 days, Craft Garden Sheds Ltd has the right to assume the order has progressed to completion. This means the Buyer will not have an automatic right to a refund. Individual cases might be reviewed solely at the discretion of the Management.
7.4. You have the right to cancel your online order should you wish to do so for any reason. If you contact us and request a cancellation before delivery date is agreed and production of Goods commenced, we will provide you with a full refund. In any other case your deposit will become non-refundable. If however you made the payment in full, then you will be entitled to a 50% refund, as we require reimbursement for the work that will have already been carried out on your behalf. This however does not apply to bespoke orders and we reserve the right to refuse request for a refund where a custom-made Product is in production. In all cases we will aim to assess the stage of production and decide on potential refund appropriate to the stage of production at a given point in time.
8.1. It is our right to may suspend further supply or delivery, stop any Products in transit or terminate our contract altogether by notice in writing to you. This applies if you are in breach of the terms provided in this document or you become unable to pay your debts when they fall due, or proceedings alleging bankruptcy or insolvency are commenced by or against you. Upon termination, any payments you owe to us will become immediately due and payable, and we shall be under no further obligation to supply Products to you.
9.1. We accept no liability for any failure/delay in supply/delivery or for any damage/defect to Products supplied hereunder that results from an event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts, and other industrial disputes).
10.1. Should any part of these conditions be invalid, illegal, or unenforceable (including any provision in which we exclude our liability to you), the validity, legality, or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with Irish law.